Our mission

The European Consumer Centre, located in Brussels, informs European consumers about the advantages of the internal market and assists in case of cross-border consumer disputes, i.e. when the trader and the buyer are located in a different member state of the European Union. The centre is funded by the European Commission and the Federal Public Service Economy, SMEs, Self-employed and Energy.

ECC Belgium is part a European network of 29 centres in 27 member states + Norway and Iceland.

The European network of Consumer Centres (ECC-net) has been established by the European Commission to:

• enhance the trust of the European consumer in the internal market through information and advice
• assist the European consumer in case of cross-border consumer disputes
• provide a link between the consumer and the ADR (Alternative Dispute Resolution) bodies.

Informing the European consumers, assisting them in case of cross-border disputes and cooperation with the other European Consumer Centres are the main tasks of the European Consumer Centre Belgium. This means:

• providing the consumer with pro-active information
• individual care and assistance
• support and assistance in case of cross-border consumer disputes
• close collaboration with the other European Consumer Centres
• optimising the success of other European consumer right organizations and campaigns supported the European Commission by sharing knowledge and support
• maintaining regular contact with representatives of the European Commission in Brussels, de Federal Public Service, the press and other interested parties.