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20/10/2008

Consumer protection in the European Union

All European consumers should know how EU law protects them, no matter where they are in the EU. Therefore, the European Commission has listed ten basic principles.

  1. Buy what you want, where you want
  2. If it doesn't work, send it back
  3. High safety standards for food and consumer goods
  4. Know what you are eating
  5. Contracts should be fair to consumers
  6. Sometimes consumers can change their mind
  7. Making it easier to compare prices
  8. Consumers should not be misled
  9. Protection while you are on holiday
  10. Effective redress for cross-border disputes

Read more about these principles in this brochure.