Did you ever pay for an extended guarantee when purchasing a product on the high street or online?
ECC Belgium invites you to share your experiences and to participate at this short survey.
We appreciate your help and thank you very much for your contribution.
Consumers still face obstacles when shopping online
This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net).
Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31.000 complaints, concerned online purchases.
Practical do’s and don’ts
The report provides checklists for both consumers and traders. By using checklists with practical advice ECC-Net recommends consumers to:
If a trader sells products or services to consumers through a website they must meet certain legal obligations. By using the checklist for traders, traders can take a quick look at the obligations that apply in the EU.
Workshop on e-commerce fraud
The presentation of the ECC-Net report on the 24th of October in Brussel was followed by a seminar on fraud in e-commerce.
After the presentations a workshop was set up to discuss how the ECC-Net and the different organizations represented by the speakers can collaborate in order to reduce the number of fraud victims.