Consumers still face obstacles when shopping online
This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net).
Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31.000 complaints, concerned online purchases.
Practical do’s and don’ts
The report provides checklists for both consumers and traders. By using checklists with practical advice ECC-Net recommends consumers to:
If a trader sells products or services to consumers through a website they must meet certain legal obligations. By using the checklist for traders, traders can take a quick look at the obligations that apply in the EU.
Workshop on e-commerce fraud
The presentation of the ECC-Net report on the 24th of October in Brussel was followed by a seminar on fraud in e-commerce.
After the presentations a workshop was set up to discuss how the ECC-Net and the different organizations represented by the speakers can collaborate in order to reduce the number of fraud victims.