Disclaimer & privacy

Consumers, make your voice heard !

Online questionnairy from the European Commission

The Commission wants to hear from real consumers, about their opinions, ideas and experiences. If you would like to contribute to the discussion on the future of consumer protection in Europe, click here and fill in the online questionnaire!

Need legal advice?

Call our legal advisers at +32 2 542 33 46 during business hours (Tuesday through Friday from 9am till 12.30pm and from 1.30pm till 5pm - Monday from 10am). This service is free of charge.

With the electronic complaint form you can lodge your complaint online in English, French and Dutch.

EU initiatives

Design a poster for Europe Day 2010: help us choose a winner!

Purchase & resale

Timeshare

What is timeshare and what do you need to watch out for with contracts for long-term holidays so as not to be caught out?

Publications & seminars

Guide to Solving your Consumer Complaint

This brochure aims to give an overview of all the different options to arrive at a solution of your consumer dispute.

Dispute resolution

How to make a complaint ?

Practical guide for consumers.

Useful information

FAQ: Buying on the internet

Brochures

The ECC’s newest brochure: healthcare in Europe

Everything there is to know about obligatory documents and reimbursements by your healthcare institution for healthcare in Europe.

Consumer education site, Dolceta, now covers sustainable consumption and utilities.

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Commissioner Kuneva welcomes new report on airline charges.

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60% of cross border internet shopping orders are refused, says EU study.

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Correct and clear price quotations can prevent awkward situations
It is important that the entire order forms part of a written confirmation.

Oral information is binding, certainly if you can prove it
Wizzair provides evidence of its mistake and refunds Mrs V.

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Sunjets compensates loss of income due to delayed flight

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A written agreement with a seller takes precedence over general terms and conditions
Ixina accepted the cancellation of the original order and the transfer of the advance payment for a new purchase, but refused to carry out the new order.

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