Luggage on the airplane

Luggage delayed, damaged or lost? Know your rights!

At the end of a flight your luggage does not appear on the carousel. Or your luggage appears but is badly damaged. What can you do? Are you entitled to compensation? Are you allowed to purchase some essential items while awaiting your luggage?

This ECC leaflet summarises your rights as an air passenger in case your luggage is delayed, damaged or lost when arriving at your destination. It can be downloaded or ordered on our website free of charge.