Number of complaints from European air passengers increased by 59% in 2010

New European ECC-Net report shows that the volcanic ash cloud tested airlines on their implementation of passenger rights. (28/10/2011)

More than 50% of web shops do not refund the full amount

New ECC report on cross border online shopping focuses on failings in the European online market. (04/10/2011)

Travelling through Europe by car: avoid fines by knowing the rules

ECC is setting up an overview of the main rules in 29 European countries. (13/01/2011)

Comparison of prices and what’s on offer in 197 ski areas in 20 European countries

The ECC-Net helps you select the most appropriate ski resort. (01/12/2010)

Most complaints from European consumers who buy online are related to delivery issues and German web shops

More than half of the complaints received by the 29 European Consumer Centres relate to Internet purchases. As in previous years, delivery issues appear to be the main culprit. Approximately 35 % of the complaints relate to purchases made from German web shops. (08/10/2010)

Is a 3 star hotel in Belgium better than a similar hotel in other European countries?

ECC-Net has compared 41 minimum criteria in 29 European countries. (01/06/2010)

ECC-Net report shows that complaints from air passengers have almost doubled

In its second report, launched this Thursday, December 6th in Brussels, the European Consumer Centre network (ECC-Net) announces a 96% increase in complaints in one year. This confirms that air passengers’ rights are still too often denied. (06/12/2007)