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The European procedure for small claims

The ECC brochure provides a step-by-step overview of this cross-border procedure. (22/02/2011)

Brochure: Alternative dispute resolution in Belgium

Do you have a complaint against a tour operator, a telephone company or another supplier? This brochure lists all the Belgian ADR bodies. (11/05/2010)

Guide to Solving your Consumer Complaint

This brochure aims to give an overview of all the different options to arrive at a solution of your consumer dispute. (30/01/2007)