Did you ever pay for an extended guarantee when purchasing a product on the high street or online?
ECC Belgium invites you to share your experiences and to participate at this short survey.
We appreciate your help and thank you very much for your contribution.
Home » Topics » E-commerce » Reports ECC-Net
Consumers still face obstacles when shopping online
This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net). (23/10/2012)
More than 50% of web shops do not refund the full amount
New ECC report on cross border online shopping focuses on failings in the European online market. (04/10/2011)
Most complaints from European consumers who buy online are related to delivery issues and German web shops
More than half of the complaints received by the 29 European Consumer Centres relate to Internet purchases. As in previous years, delivery issues appear to be the main culprit. Approximately 35 % of the complaints relate to purchases made from German web shops. (08/10/2010)