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Consumers still face obstacles when shopping online

Consumers still face obstacles when shopping online

This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net). (23/10/2012)

More than 50% of web shops do not refund the full amount

More than 50% of web shops do not refund the full amount

New ECC report on cross border online shopping focuses on failings in the European online market. (04/10/2011)

Most complaints from European consumers who buy online are related to delivery issues and German web shops

Most complaints from European consumers who buy online are related to delivery issues and German web shops

More than half of the complaints received by the 29 European Consumer Centres relate to Internet purchases. As in previous years, delivery issues appear to be the main culprit. Approximately 35 % of the complaints relate to purchases made from German web shops. (08/10/2010)

Problems with online purchases on the increase in Europe

Third e-commerce report by the ECC-net confirms tendency noticed in the first 2 editions. (26/01/2007)

E-commerce: The ECC advises caution

Third study on e-commerce has been published. (05/12/2005)