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ECC has to intervene to ensure that Mrs. H. benefits from lowest price guarantee offered by a booking site.

(12/01/2012)

Mrs. M. could not stay the night because the agency did not pass on her booking to the hotel.

(10/01/2012)

Seller did not refund customer because they did not have customer’s IBAN and BIC codes.

(10/01/2012)

Vueling refunds Mrs. D’s unused air tickets (€ 963.75), plus € 1250 compensation, because it cancelled the flight.

(10/01/2012)

Mr D. receives partial compensation because his reclining chairs did not match the advertisement on eBay.

(30/11/2010)

Mrs. L.'s airline tickets adjusted thanks to the ECC-Net.

(24/07/2006)