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08/12/2022 Economic Inspection & police
Are you dealing with an unreliable party? Unfortunately, the ECC cannot help you if that is the case. You can, however, contact authorities that focus specifically on unfair trading practices: the Economic Inspection and the police.
06/12/2022 New consumer rules in 2022: an overview
New consumer rules concerning the legal warranty, digital content and services, unfair practices and online marketplaces have been in effect since the beginning of this year. Please click for the latest updates.
29/11/2022 Buying from an online platform
Browsing the web to find your dream watch? Or a hotel or flight at the best possible price? In such cases you will frequently be directed to an online platform. However, buying from such a platform is not without risk. Always ask yourself the following questions:What is the role of the platform? Who do I enter into a contract with? How do I prevent fraud?
29/11/2022 Concert tickets
Your dream event is sold out? You're trying to find tickets online? Beware of the risks associated with secondarily resold tickets!
28/09/2022 Online reviews: can they be trusted?
How can you determine whether a web shop can be trusted? Checking online reviews is an excellent start. Unfortunately reviews can also sometimes be manipulated. Here are the good reflexes to decode them.
01/06/2022 Digital content and services
Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.
02/09/2021 Returning a parcel
Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.
07/05/2021 (07/05/2021) Europe Day 2021
ECC-Net has recovered a total of over 4 million euros since the beginning of the pandemic for consumers who suffered travel cancellations or another COVID-19 related breach of their rights.
04/05/2021 Buying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
25/03/2021 European energy labels
The energy label that categorizes the energy efficiency of household appliances received an update. Did you know that all sellers, including web shops, must apply an energy label to all electric appliances?
