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25/03/2021 Dropshipping

Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.

07/01/2021 FAQ Brexit

Brexit concretely came into effect on 1 January 2021. The rights of consumers who travel, reside, buy and live in the UK are changing. In this article, we answer the most frequently asked questions.

10/12/2020 Have your consumer rights have been breached? Let's get it solved!

What to do if you buy a product or service from another EU country but have a problem with the company? The network of European Consumer Centres is here to help. Find out how in this video.

Do you have a question or want to submit a complaint to us? Please use our contact form.

09/12/2020 ECC-Net Report: Online cross-border mystery shopping - state of the e-union

Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. The report (State of the e-Union) shows the results of actual purchases in 28 countries.

09/12/2020 ECC-Net Report: Cross-border car purchases

Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.

09/12/2020 Buying a car in the European Union

When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. However, it is important to calculate the overall cost before deciding to buy a car abroad. Importing the car involves several administrative and logistic stages. The brochure “Buying a car in the European Union” shows you how to proceed.

09/12/2020 ECC-Net report: Fraud in cross-border e-commerce

'Fraud in cross-border e-commerce' is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online. The objective of this project is to highlight the problems and risks faced by consumers when shopping online and to provide them with tips and practical advice on how to avoid falling victim to scams.

09/12/2020 Is it safe to buy counterfeit goods?

This online brochure explains why it is not a good idea to buy counterfeit and how you can avoid buying fake products on the Internet.

09/12/2020 ECC-Net report: The impact of counterfeiting on online consumer rights in Europe

How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.

09/12/2020 ECC-Net Report: Trust marks report 2013 - Can I trust a trust mark?

Trust marks on website increases consumer confidence when shopping online. To date, a wide variety of online trust marks related to ecommerce exist but are unknown by consumers. The ECC-Net collected all 54 European trust marks and lists useful tips for online consumers.