Right to information

Are you travelling by train? Then the railway company should at least inform you about the following:

Before your departure:

  • the general terms and conditions of travelling by train.
  • the fastest and most economical route
  • the facilities for persons with reduced mobility who wish to travel by train
  • the availability of seating and services on board
  • the dispute procedure

During your trip:

  • the services and safety procedures on board
  • the next station and the main connections
  • any incurred delays and the estimated arrival times