Right to information
Are you travelling by train? Then the railway company should at least inform you about the following:
Before your departure:
- the general terms and conditions of travelling by train.
- the fastest and most economical route
- the facilities for persons with reduced mobility who wish to travel by train
- the availability of seating and services on board
- the dispute procedure
During your trip:
- the services and safety procedures on board
- the next station and the main connections
- any incurred delays and the estimated arrival times
