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Dear Madam, Dear Sir,
You submitted a request using the form provided by the European Consumer Centre in Belgium. This message confirms that we have received your request.
The legal team will contact you as soon as possible after analysing your request. The current waiting time can be up to two months, as indicated on our website.
Important! Keep us informed about your complaint.
Do you have any new information to report in your current case?
Please only use the ‘reply’ function on this or any other email you have received from us with your case number, which starts with ECCBE-..., in the subject line. Do not change the subject line. You can attach any relevant documents or information.
Any forwarded or other emails sent to us without the correct reference will be deleted without further action.
Another service is also handling your case? Please inform us about it!
You can contact us by telephone on 02.277.99.00. This is possible on working days between 9 a.m. and 12.30 p.m.
You can find out what you can expect from us on this page.
You can consult our quality charter for more information about the ECC network and our privacy statement regarding your personal data.
You will find the link to our satisfaction survey in our emails. This allows us to adjust and improve our services where possible.
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