Would you like further information on our Centre?
The European Consumer Centre (ECC) in Belgium is part of the European Consumer Centres Network (ECC-Net).
We assist consumers by trying to find an amicable solution for their cross-border disputes (when the consumer and the trader are based in different EU countries). Our services are free of charge.
We are subsidised by the European Union, the Federal Public Service Economy, SMEs, Self-employed and Energy and OIPC asbl (Test Achats).
You can consult our quality charter for further information on the ECC network and our privacy statement about your personal data.
All our e-mails contain a link to our satisfaction survey. This enables us to adjust and improve our services whenever possible.