European Consumer Centre Belgium
Your consumer rights do not stop at the border. Have you encountered difficulties after making a purchase abroad? Then consult our services for free information, advice and mediation by the European network.
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In the spotlight
Online Payments: most important rules
Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?
Read moreSpare parts and repairs
Expensive household appliances that fail too quickly? If so, you would want to repair them or have them repaired. Right? You are entitled to a repair, up to 7 to 10 years after purchase.
Read moreReturning a parcel
Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.
Read moreTravel to and from Belgium
Since 1 July it has been easier to travel within the EU thanks to the Covid certificate. Many countries work with colour codes. What are the rules?
Read moreOrdering outside the EU
Have you found a bargain at a British, American, Chinese or other web shop outside the EU? From 1 July 2021 new European customs rules will apply. Find out more.
Read moreJobs
Are you a student in communication or marketing? And are you looking for an internship as part of your studies? Contact us by email. We might be able to offer you something interesting.
Read moreQuestion of the month
My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?
Read moreBuying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
Read moreDropshipping
Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.
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