Cookie Policy

By using this website you consent to the use of cookies in accordance with our cookie policy.


How can ECC help?

Your consumer rights don't stop at borders. Do you have a problem with a purchase made in another European Member State? Turn to the ECC Belgium and its European network for free information, advice and mediation services.

Looking for specific information?

Find exactly what you need.

Do you have a question or complaint?

Find out if ECC Belgium can help.

Don't get fooled!

See all

In the spotlight

Calendar 2020

2020 will be a special year for the network of ECC’s. We celebrate 15 years of existance! The special edition of this calendar is made in collaboration with our smallest ECC fans. Fill in the order fo ...

Winning a holiday?

But what if it’s not all it’s cracked up to be? Travelers testify that they are being taken in tow to artisanal companies that convince them to buy using aggressive and misleading selling techniques.

Read more

The Italian competition authority AGCM finds Italian telecoms operators guilty because they refused payments from an account with a non-Italian IBAN.

Do the Web Shop Check

Are you sure the web shop you want to buy from is trustworthy? Check it now with this tool from ECC Belgium.

Read more
Calculate your compensation

Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? Using this tool you will find out whether you are entitled to compensation.

Read more
See all