Cookie Policy

By using this website you consent to the use of cookies in accordance with our cookie policy.


How can ECC help?

Your consumer rights don't stop at borders. Do you have a problem with a purchase made in another European Member State? Turn to the ECC Belgium and its European network for free information, advice and mediation services.

Looking for specific information?

Find exactly what you need.

Do you have a question or complaint?

Find out if ECC Belgium can help.

Don't get fooled!

In the spotlight

Bankruptcy Athleteshop

On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.

(07/05/2018) 25 years of Europe for Consumers

The European market is celebrating its 25th anniversary this year. For Europe Day on May 9th, the ECC-Net reviews some of the most important changes of the quarter century in the field of consumption.

Calculate your compensation

Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? Using this tool you will find out whether you are entitled to compensation.

Read more
Mobile calls and surfing in Europe

Roam Like at Home. As of 25 June roaming costs have completely been eliminated. People will pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet. ...

Read more
Unsolicited telephone sales

Following a telephone call, you received an invoice for an unsolicited product. This smells like a telephone sale that is completed under duress. ECC Belgium explains your rights.

Read more
Counterfeit and piracy

Buying a counterfeit handbag abroad or picking up a copy DVD? Cheap, maybe, yes, but it could cost you dear. 10 ECC-Net tips help you to avoid buying fake products.