European Consumer Centre Belgium

Your consumer rights do not stop at the border. Have you encountered difficulties after making a purchase abroad? Then consult our services for free information, advice and mediation by the European network. 

More about ECC Belgium


In the spotlight



ECC Belgium recruits a Communication Officer (m/f/x). Click for more information about this job offer.

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Toll roads in Europe

In some countries you have to pay toll to use the roads. Sometimes that toll comes in the form of a vignette, sometimes you pay per kilometre driven. You should also watch out for ‘invisible’ toll roads!

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Roam Like at Home in Europe. Roaming costs have completely been eliminated until at least 30 June 2032. People pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet.

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Digital content and services

Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.

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Flight brought forward, now what?

Has your flight been brought forward by more than an hour? According to the European Court of Justice, you then have the same rights as provided for by the European legislator in the event of a canceled flight.

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Online Payments: most important rules

Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?

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Returning a parcel

Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.

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Buying or selling through second-hand platforms

Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.

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Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.

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