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How can ECC help?

Your consumer rights don't stop at borders. Do you have a problem with a purchase made in another European Member State? Turn to the ECC Belgium and its European network for free information, advice and mediation services.

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In the spotlight

Flybmi is insolvent

The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.

Do the Web Shop Check

Are you sure the web shop you want to buy from is trustworthy? Check it now with this tool from ECC Belgium.

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Geo-blocking

Buying from your chosen webshop, anywhere in the EU? No problem! Geo-blocking has been banned since 3/12/2018. ECC Belgium explains the details of the European regulation.

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Calculate your compensation

Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? Using this tool you will find out whether you are entitled to compensation.

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Online music, films, e-books

A digital subscription for music or films? It can travel with you throughout the European Union! Discover how.

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