(20/06/2016) Geo-blocking
Consumers can buy from any European web store, but often they are not aware that these web stores are not obliged to deliver anywhere in Europe.
Find exactly what you need.
Find out if ECC Belgium can help.
Do you have a question or complaint about your consumer rights (in particular, about a purchase as a private person with a professional seller or service provider)?
Do you have a question as a trader or a question about an administrative problem? Check out your options including the possibility of submitting your question to an independent body for alternative dispute resolution (ADR).
Do you have a question or problem in a cross-border context? Is your question in relation to a trader or service provider based in another European Member State? Or, do you have a question about European legislation ?
ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Test-Achats (FR or NL) or a body for alternative dispute resolution.
Do you know your rights? Click ‘no’ if you wish to receive legal advice.
I would like to appeal to ECC Belgium for free legal advice.
Click ‘yes’ to submit your complaint to ECC Belgium. Are you rather interested in information about legal proceedings? Or is your opponent involved in bankruptcy proceedings? Click ‘no’.
You have exhausted all options to resolve the dispute yourself. Sometimes, an amicable solution through mediation is just not feasible. In that case, you could consider initiating legal proceedings. Did the trader go bankrupt or into liquidation? Click here.
Notify the trader as soon as possible about your problem. Clarify your complaint and expectations. You may find it useful to use our template letters. If the trader does not respond to you or the response is not what you were looking for?
Get help from ECC BelgiumFollowing a telephone call, you received an invoice for an unsolicited product. This smells like a telephone sale that is completed under duress. ECC Belgium explains your rights.
Hoteling.com went bankrupt. Are you a victim? ECC Belgium explains what you can do to recover your money.
You think to order a free sample, but in reality you subscribe to a paid subscription. Read our tips.
Buying a counterfeit handbag abroad or picking up a copy DVD? Cheap, maybe, yes, but it could cost you dear. 10 ECC-Net tips help you to avoid buying fake products.
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The Italian competition authority AGCM finds Italian telecoms operators guilty because they refused payments from an account with a non-Italian IBAN.
From May 15 maximum tariffs apply for calls and text messages from your home country to other European countries. Discover all about it.
Are you sure the web shop you want to buy from is trustworthy? Check it now with this tool from ECC Belgium.
Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? Using this tool you will find out whether you are entitled to compensation.