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How can ECC help?

Your consumer rights don't stop at borders. Do you have a problem with a purchase made in another European Member State? Turn to the ECC Belgium and its European network for free information, advice and mediation services.

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In the spotlight

Calculate your compensation

Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? Using this tool you will find out whether you are entitled to compensation.

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Mobile calls and surfing in Europe

Roam Like at Home. As of 25 June roaming costs have completely been eliminated. People will pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet. ...

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Low emission zones in France

Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.