European Consumer Centre Belgium

Your consumer rights do not stop at the border. Have you encountered difficulties after making a purchase abroad? Then consult our services for free information, advice and mediation by the European network. 

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In the spotlight


Online Payments: most important rules

Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?

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Spare parts and repairs

Expensive household appliances that fail too quickly? If so, you would want to repair them or have them repaired. Right? You are entitled to a repair, up to 7 to 10 years after purchase.

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Returning a parcel

Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.

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Travel to and from Belgium

Since 1 July it has been easier to travel within the EU thanks to the Covid certificate. Many countries work with colour codes. What are the rules?

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Ordering outside the EU

Have you found a bargain at a British, American, Chinese or other web shop outside the EU? From 1 July 2021 new European customs rules will apply. Find out more.

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Are you a student in communication or marketing? And are you looking for an internship as part of your studies? Contact us by email. We might be able to offer you something interesting.

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Question of the month

My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?

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Buying or selling through second-hand platforms

Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.

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Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.

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