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Welcome to the European Consumer Centre Belgium

The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.

This service is free of charge.

The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.

"ECC-Net: Travel" a handy app from the ECC-Net helps travellers in 25 languages

Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home? Delayed plane on the return flight? In case the holiday turns out differently than planned you should know what to do to exercise your rights. Even better: You can also say it!

E-commerce: same rights for all keep rogues at bay

E-commerce: same rights for all keep rogues at bay

The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.

Brochure: On holiday in Europe

Brochure: On holiday in Europe

Your rights before, during and after your holiday.

Transit plates in the European Union

Transit plates in the European Union

Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.

European Consumer Centres 2005-2015: 10 years serving Europe's Consumers

European Consumer Centres 2005-2015: 10 years serving Europe's Consumers

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net). 30 Centers in 28 Member States, Norway and Iceland and co-funded by the EU consumer Programme have been entirely at the European consumers' service these past 10 year.

Commercial warranties – are they worth the money ?

Commercial warranties – are they worth the money ?

ECC-Net got to the bottom of this issue and summarized the results, hints and checklists about legal and commercial guarantee for consumers and traders in one report.

Concert sold out! What now?

Concert sold out! What now?

Your favorite concert, festival, sports event, theater or dance performance has been sold out. You are determined to get tickets whatever it takes. Beware of online ticket resellers!

Timeshare in Europe

Timeshare in Europe

Read our brochure to get yourself up to speed on your rights.

Cancelling a timeshare or long term holiday agreement

Cancelling a timeshare or long term holiday agreement

You signed a long term holiday agreement and have changed your mind.

ECC in 30 European countries

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