Welcome to the European Consumer Centre Belgium
The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.
This service is free of charge.
The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.
The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.
More uniformity needed for on-line trust marks according to the ECC-Net.
You signed a long term holiday agreement and have changed your mind.
ECC is setting up an overview of the main traffic rules in 29 European countries.
New ECC report on cross border online shopping focuses on failings in the European online market.
What can you do to try to get your money back?
This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net).
Your rights before, during and after your holiday.
This free guide about fraud and deception aims to help consumers avoid being swindled.
New European ECC-Net report shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.