Welcome to the European Consumer Centre Belgium
The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.
This service is free of charge.
The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.
Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home? Delayed plane on the return flight? In case the holiday turns out differently than planned you should know what to do to exercise your rights. Even better: You can also say it!
The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.
Your rights before, during and after your holiday.
Your favorite concert, festival, sports event, theater or dance performance has been sold out. You are determined to get tickets whatever it takes. Beware of online ticket resellers!
Your opinion is important!
Read our brochure to get yourself up to speed on your rights.
You signed a long term holiday agreement and have changed your mind.
Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.