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Your Opinion is important!

Did you ever pay for an extended warranty when purchasing a product on the high street or online?
ECC Belgium invites you to share your experiences and to participate at this short survey.

We appreciate your help and thank you very much for your contribution.

To the survey No, thank you Please remind me later

Welcome to the European Consumer Centre Belgium

The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.

This service is free of charge.

The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.

"ECC-Net: Travel" a handy app from the ECC-Net helps travellers in 25 languages

Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home? Delayed plane on the return flight? In case the holiday turns out differently than planned you should know what to do to exercise your rights. Even better: You can also say it!

E-commerce: same rights for all keep rogues at bay

E-commerce: same rights for all keep rogues at bay

The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.

Brochure: On holiday in Europe

Brochure: On holiday in Europe

Your rights before, during and after your holiday.

Timeshare in Europe

Timeshare in Europe

Read our brochure to get yourself up to speed on your rights.

Cancelling a timeshare or long term holiday agreement

Cancelling a timeshare or long term holiday agreement

You signed a long term holiday agreement and have changed your mind.

Transit plates in the European Union

Transit plates in the European Union

Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.

ECC in 30 European countries

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