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Welcome to the European Consumer Centre Belgium

The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.

This service is free of charge.

The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.

Brochure: Buying a car in the European Union

Brochure: Buying a car in the European Union

Are you looking for the best deal when shopping for a new car? You might be interested in looking at available options in other member states. This brochure shows you how to proceed.

E-commerce: same rights for all keep rogues at bay

E-commerce: same rights for all keep rogues at bay

The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.

Brochure: On holiday in Europe

Brochure: On holiday in Europe

Your rights before, during and after your holiday.

ECC-Net Report: Can I trust the trust mark?

ECC-Net Report: Can I trust the trust mark?

More uniformity needed for on-line trust marks according to the ECC-Net.

Timeshare in Europe

Timeshare in Europe

Read our brochure to get yourself up to speed on your rights.

Fashionshopping.com was placed under liquidation

Fashionshopping.com was placed under liquidation

What can you do to try to get your money back?

Cancelling a timeshare or long term holiday agreement

Cancelling a timeshare or long term holiday agreement

You signed a long term holiday agreement and have changed your mind.

Transit plates in the European Union

Transit plates in the European Union

Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.

ECC in 30 European countries

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