The European Consumer Centre provides free legal advice and support to consumers who are shopping cross-border within the internal market.

21 EU services in one brochure

The European Commission’s brochure shows the way as regards EU services.

When can you cancel a purchase in Europe?

In principle you are bound by every purchase, but there are exceptions.

Paying with a credit card protects you against fraud, bankruptcy and non-delivery

Credit card companies will refund you in the event of fraud, bankruptcy or if goods or services are not delivered.

European Regulation offers rail passengers improved protection

European Regulation 1371/2007 offers rail passengers improved information, assistance in the event of delays of more than one hour and compensation.

Timeshare

What is timeshare and what do you need to watch out for with contracts for long-term holidays so as not to be caught out?

How to make a complaint ?

Practical guide for consumers.

Dolceta, an online educational tool from the European Commission

With Dolceta, the European Commission wants to inform EU citizens about their rights as consumers.