Welcome to the European Consumer Centre Belgium
The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.
This service is free of charge.
The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.
Are you looking for the best deal when shopping for a new car? You might be interested in looking at available options in other member states. This brochure shows you how to proceed.
The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.
Your rights before, during and after your holiday.
More uniformity needed for on-line trust marks according to the ECC-Net.
Read our brochure to get yourself up to speed on your rights.
What can you do to try to get your money back?
You signed a long term holiday agreement and have changed your mind.
Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.