Welcome to the European Consumer Centre Belgium
The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.
This service is free of charge.
The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.
Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home? Delayed plane on the return flight? In case the holiday turns out differently than planned you should know what to do to exercise your rights. Even better: You can also say it!
The new Consumer Rights Directive, which aims at a single market with a high level of consumer protection, will enter into force in June 2014.
Your rights before, during and after your holiday.
Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.
If you cannot depart or return, you have well-defined rights.
2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net). 30 Centers in 28 Member States, Norway and Iceland and co-funded by the EU consumer Programme have been entirely at the European consumers' service these past 10 year.
ECC-Net got to the bottom of this issue and summarized the results, hints and checklists about legal and commercial guarantee for consumers and traders in one report.
Your favorite concert, festival, sports event, theater or dance performance has been sold out. You are determined to get tickets whatever it takes. Beware of online ticket resellers!
Read our brochure to get yourself up to speed on your rights.
You signed a long term holiday agreement and have changed your mind.