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Welcome to the European Consumer Centre BelgiumThe ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems. This service is free of charge. The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders. Cancelling a timeshare or long term holiday agreementYou signed a long term holiday agreement and have changed your mind. 
Travelling through Europe by car: avoid fines by knowing the rulesECC is setting up an overview of the main rules in 29 European countries.
More than 50% of web shops do not refund the full amountNew ECC report on cross border online shopping focuses on failings in the European online market.
When can you cancel a purchase in Europe?In principle you are bound by every purchase, but there are exceptions.
Brochure: Recognising and reacting swiftly to fraud and deceptionThis free guide about fraud and deception aims to help consumers avoid being swindled.
Download the new ECC "European payments" brochureThis brochure provides all the necessary details on money transfers and payment methods within Europe
ECC in 29 European countries
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ECC has to intervene to ensure that Mrs. H. benefits from lowest price guarantee offered by a booking site.
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Mrs. M. could not stay the night because the agency did not pass on her booking to the hotel.* * *
Seller did not refund customer because they did not have customer’s IBAN and BIC codes.* * *
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