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Welcome to the European Consumer Centre Belgium

The ECC Belgium informs consumers on their rights when buying goods and services in another European Member State, Norway and Iceland and helps to find solutions to cross-border shopping problems.

This service is free of charge.

The ECC Belgium cannot accept complaints from Belgian consumers against Belgian traders.

Guarantees in Belgium and other European countries

Guarantees in Belgium and other European countries

Everything you should know about guarantees.

Cancelling a timeshare or long term holiday agreement

Cancelling a timeshare or long term holiday agreement

You signed a long term holiday agreement and have changed your mind.

Travelling through Europe by car: avoid fines by knowing the rules (updated 9.07.2012)

Travelling through Europe by car: avoid fines by knowing the rules (updated 9.07.2012)

ECC is setting up an overview of the main traffic rules in 29 European countries.

More than 50% of web shops do not refund the full amount

More than 50% of web shops do not refund the full amount

New ECC report on cross border online shopping focuses on failings in the European online market.

Brochure: On holiday in Europe

Brochure: On holiday in Europe

Your rights before, during and after your holiday.

Brochure: Recognising and reacting swiftly to fraud and deception

Brochure: Recognising and reacting swiftly to fraud and deception

This free guide about fraud and deception aims to help consumers avoid being swindled.

Number of complaints from European air passengers increased by 59% in 2010

Number of complaints from European air passengers increased by 59% in 2010

New European ECC-Net report shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.

Consumers still face obstacles when shopping online

Consumers still face obstacles when shopping online

This is shown in a new report on cross-border e-commerce released by The European Consumer Centre Network (ECC-Net).

ECC in 29 European countries

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