This brochure aims to inform travelers about their rights. It consists of 4 main chapters: 1. Booking the holiday, 2. Transport, 3. At the holiday destination and 4. Complaints.
Do you have a question or complaint about your consumer rights (in particular, about a purchase as a private person with a professional seller or service provider)?
Do you have a question or problem in a cross-border context? Is your question in relation to a trader or service provider based in another European Member State? Or, do you have a question about European legislation ?
Do you know your rights? Click ‘no’ if you wish to receive legal advice.
I would like to appeal to ECC Belgium for free legal advice.
Click ‘yes’ to submit your complaint to ECC Belgium. Are you rather interested in information about legal proceedings? Or is your opponent involved in bankruptcy proceedings? Click ‘no’.
Notify the trader as soon as possible about your problem. Clarify your complaint and expectations. You may find it useful to use our template letters. If the trader does not respond to you or the response is not what you were looking for?Get help from ECC Belgium