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Topics and
Your rights
Publications
About ECC
Contact
FAQ
PRESS
EN
NL
FR
Search
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Themes
BROWSE OUR CONSUMER INFORMATION BY TOPIC
Travel
Well-prepared for the journey
Travelling by plane
Travelling by train, boat, coach
Accommodation and timeshare
Package travel
Online purchases
Ordering online
Problems with delivery
Guarantee
Cancelling a purchase
Buying from an online platform
Dropshipping
Geo-blocking
Telephone purchases
Telephone orders
Problems with delivery
Guarantee
Cancelling a purchase
Unsolicited telephone sales
Face to face
In-store purchases
Off-premises purchases
European product safety
Sustainable consumption
Car
Buying a car in Europe
Hiring a car in Europe
Driving in Europe
Guarantee and warranty
Legal guarantee
Commercial or manufacturer’s warranty
Purchased warranty
Unfair practices
Scam and deceit
Misleading practices
Counterfeit and piracy
Services in Europe
Easy payments within Europe
Insurance
Health services
Calling and surfing
Online music, films, e-books
Lodge a complaint