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BROWSE OUR CONSUMER INFORMATION BY TOPIC

Travel

• Well-prepared for the journey
• Travelling by plane
• Travelling by train, boat, coach
• Accommodation and timeshare
• Package travel

Online purchases

• Ordering online
• Problems with delivery
• Cancelling a purchase
• Returning a parcel
• Buying from an online platform
• Geo-blocking
• Ordering outside the EU

Telephone purchases

• Telephone orders
• Problems with delivery
• Guarantee
• Cancelling a purchase
• Unsolicited telephone sales

Face to face

• In-store purchases
• Off-premises purchases
• European product safety
• Sustainable consumption

Car

• Buying a car in Europe
• Hiring a car in Europe
• Driving in Europe

Guarantee and warranty

• Legal guarantee
• Commercial or manufacturer’s warranty
• Purchased warranty
• Guarantee versus right of withdrawal
• Digital content and services

Unfair practices

• Scam and deceit
• Misleading practices
• Counterfeit and piracy

Services in Europe

• Easy payments within Europe
• Insurance
• Health services
• Calling and surfing
• Online music, films, e-books

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