Telephone purchases

Many sellers call consumers directly to market their products. There is an element of surprise in these unexpected phone calls, and crafty sales reps can easily exploit this and tempt you into buying something you might later regret.

Do you want to prevent unpleasant surprises? ECC Belgium’s advice: ask yourself a few questions and remember the ECC recommendations:

  1. What should I check when ordering?
  2. How do I react when there is a problem with the delivery?
  3. What can I do if my order is damaged?
  4. What can I do if I regret my purchase and how do I cancel a subscription?