Guarantee and warranty
What if my product does not work properly?
If you have bought a new mobile phone, washing machine or other product from a trader and it does not work as it should do, you can make a claim under the guarantee. Usually, you can appeal to either:
- the seller: European legislation automatically entitles you to a legal guarantee of 2 years for a product bought from a European seller, or
- the manufacturer: Manufacturers are not legally obliged to offer a manufacturer’s warranty or commercial warranty. If they do, they are free to choose the conditions themselves.
ECC Belgium explains the difference between the two.
What you should know if you wish to acquire a purchased extended warranty or make a claim under that guarantee.
You will at least need the sales receipt, the invoice or the guarantee certificate. Make sure you keep this document safe.