The ODR platform was discontinued

Since 2016, all online traders and marketplaces were required to provide an easily accessible link to the ODR platform, an EU-wide platform hosted by the European Commission to make it easier for consumers and traders to settle their disputes without going to court.

Thanks to this initiative, consumers and traders became more aware of out-of-court dispute resolution schemes available in Europe, such as ombudsmen, conciliation commission, or arbitration board.

In 2025, the ODR platform was discontinued following a thorough review and evaluation. The traders’ engagement remained unfortunately very low, even after all these years.

What remains available?

The list of EU ADR bodies

The list of ADR bodies all over Europe that are recognised by the authorities as they fulfil the important criteria like quality, impartiality and fairness can still be found on this page.

Consumers can search for a competent authority in the EU for their consumer complaint via the filters: sector and country of the trader’s establishment.

Assistance from ECC Belgium

The assistance provided by ODR contact points will be phased out between June and December 2025, ensuring a smooth transition to the newly appointed ADR contact points.

The e-mail address of the Belgian ODR contact point will be discontinued at the beginning of December 2025.

If you are a Belgian consumer, you can contact ECC Belgium and obtain legal advice, get help finding an amicable solution through ECC-Net, and/or receive information on out-of-court or court procedures.