Consumer news

13-07-22 Holiday 2022: a summer overshadowed by flight cancellations and delays

Are flight cancellations or delays caused by strikes or shortages of airline staff jeopardising your travel plans? These are your rights!

22-09-21 Online Payments: most important rules

Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?

08-07-21 Pharmaxx

You think to order a free sample, but in reality you subscribe to a paid subscription. Read our tips.

01-07-21 Travel to and from Belgium

Since 1 July it has been easier to travel within the EU thanks to the Covid certificate. Many countries work with colour codes. What are the rules?

25-05-21 Question of the month

My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?


18-05-20 Travel Cancellations due to COVID-19

The European Commission considers the voluntary travel voucher an attractive alternative to a reimbursement in money.

30-03-20 Your legal guarantee and your right of withdrawal: do you know the difference?

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?

12-02-20 Coronavirus and your consumer rights in Europe

COVID-19 has destabilized our daily lives. Do you have questions about your consumer rights in Europe during these challenging times? We guide you to the answers.

24-09-19 Thomas Cook and Neckermann Belgium collapse

The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.