Consumer news

22-09-21 Online Payments: most important rules

Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?

08-07-21 Pharmaxx

You think to order a free sample, but in reality you subscribe to a paid subscription. Read our tips.

01-07-21 Travel to and from Belgium

Since 1 July it has been easier to travel within the EU thanks to the Covid certificate. Many countries work with colour codes. What are the rules?


24-09-19 Thomas Cook and Neckermann Belgium collapse

The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.

25-05-21 Question of the month

My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?

30-03-20 Your legal guarantee and your right of withdrawal: do you know the difference?

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?

04-07-18 Bankruptcy Athleteshop

On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.

07-02-17 Safer Internet Day

Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use on this Safer Internet Day.

31-08-16 Brochure: Renting a car in Europe

Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.