About ECC

We help Belgian consumers who face a cross-border issue with a trader established in the EU, Norway, Iceland (and the UK*).

Looking for more information about the European Consumer Centre Belgium? This is what we offer:

• If you would like to know more about the service we offer, check this page.
• If you are more interested in the history and mission of ECC-Net, click here.
• In this part of the website you can also find information on our promotional activities in Dutch or in French, the annual reports in Dutch or in French, and job opportunities.
• And did you know that we also serve as the ODR contact point for ADR procedures in the EU, and as the contact point for the Geo-blocking and Services Directive? 

*ECC-Net has a partner organisation in the United Kingdom.