Contact the European Consumer Centre Belgium

We are here to help. Please do not hesitate to get in touch if there is any consumer issue we may be able to assist with. Our service is free of charge and confidential.

Individual legal advice

You need individual legal advice? Or do you want to lodge a complaint against a business? Mail,  call or write the European Consumer Centre: 

  • +32 2 542 33 46 – Monday to Friday from 9 AM to 1 PM
  • Hollandstraat 13 – 1060 Brussels - Belgium

Check which information the European Consumer Centre requires in order to handle your complaint more efficiently and how we process your personal data.

General information on your consumer rights

Are you searching for information on your consumer rights? Take a tour through our consumer topics.

Dispute with a Belgian trader

Do you have a problem or dispute with a trader established in Belgium? And you don’t live in Belgium but in a different EU country, Iceland or Norway? Please contact the European Consumer Centre from your country.

Another question? 

The communication officer of the European Consumer Centre is available for pressrelated questions. Check out our press page.

Do you have another question? Email us at

Legal entity

European Consumer Centre Belgium / OOBC vzw
Hollandstraat 13 – 1060 Brussels – Belgium
Company number: BE 475.031.566

Meet the ECC Team

On this page you will find information on the people in our team who work to inform you of your consumer rights across Europe.

Karen Ghysels
ECC Director
Ibtissame Benlachhab
Legal Advisor
Leen Desmedt
Legal Advisor
Martijn Dirckx
Legal Advisor
William Matgen
Legal Advisor
Danka De Wert
Karen Mentens
Communication Assistant