Contact the European Consumer Centre Belgium

We are here to help. Please do not hesitate to get in touch if there is any consumer issue we may be able to assist with. Our service is free of charge and confidential. 

Individual legal advice

Do you live in Belgium and do you need individual legal advice? Or do you want to lodge a complaint against a business established in another EU-Member State, Norway, Iceland or the United Kingdom? Fill out the contact form, call or write the European Consumer Centre: 

  • Contact form
  • +32 2 542 33 46 – Monday to Friday from 9 AM to 12:30 PM
  • Hollandstraat 13 – 1060 Brussels – Belgium  

COVID-19: Due to the Covid-19 pandemic, we are receiving an exceptional number of questions and complaints. As a result, our telephone line may be overloaded and we we might not be able to answer your call. Please call back at a later time.

The processing time of your written request may take up to several weeks or even more than a month.

If you have questions about the consequences of the coronavirus on your consumer rights, you might be able to find your answer in our responses to the most frequently asked questions. Please note that the FAQ is currently only available in Dutch and French. For an English translation, you could rely on Google’s translate function. Your issue hasn't been resolved? Please contact us by phone or by question or complaint form

General information on your consumer rights

Are you searching for information on your consumer rights? Take a tour through our consumer topics.

Dispute with a Belgian trader

Do you have a problem or dispute with a trader established in Belgium? And you don’t live in Belgium but in a different EU country, Iceland, Norway or the United Kingdom? Please contact the European Consumer Centre from your country.

Another question? 

The communication officer of the European Consumer Centre is available for pressrelated questions. Check out our press page.

Do you have another question? Email us at info@eccbelgium.be.

Legal entity

European Consumer Centre Belgium / OOBC vzw
Hollandstraat 13 – 1060 Brussels – Belgium
Company number: BE 475.031.566

Meet the team of the European Consumer Centre

Who are the people behind the European Consumer Centre of Belgium? Get to know the team. 

Karen
Ghysels ECC Director

Ibtissame
Benlachhab Legal Advisor

Leen
Desmedt Legal Advisor

Martijn
Dirckx Legal Advisor

William
Matgen Legal Advisor

Danka
De Wert Legal Assistant

Karen
Mentens Communication Assistant