Contact the European Consumer Centre Belgium

We are here to help. Please do not hesitate to get in touch if there is any consumer issue we may be able to assist with. Our service is free of charge and confidential. 

Individual legal advice

Do you live in Belgium and do you need individual legal advice? Or do you want to lodge a complaint against a business established in another EU-Member State, Norway, or Iceland? Fill out the contact form, call or write ECC Belgium: 

• Contact form
• +32 2 542 33 46* – Monday to Friday from 9 AM to 12:30 PM**
• Hollandstraat 13 – 1060 Brussels – Belgium  

* Attention: We are not Brussels European Mail Centre (part of bpost). The phone number of Brussels European Mail Centre is: +32 2 201 23 45.

** Due to holidays and backlog in case handling, until the end of September the telephone lines will be open on Mondays, Wednesdays and Fridays only. This way the case handlers can focus on cases. Thanks for your understanding. You can however also submit questions or complaints using the contact form.

General information on your consumer rights

Are you searching for information on your consumer rights? Take a tour through our consumer topics.

Dispute with a Belgian trader

Do you have a problem or dispute with a trader established in Belgium? And you don’t live in Belgium but in a different EU country, Iceland or Norway? Please contact the European Consumer Centre from your country.

Another question? 

The communication officer of the European Consumer Centre is available for pressrelated questions. Check out our press page.

Do you have another question? Email us at [email protected].

Legal entity

European Consumer Centre Belgium / OOBC vzw
Hollandstraat 13 – 1060 Brussels – Belgium
Company number: BE 475.031.566