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  • Buying a car in Europe
  • Hiring a car in Europe
    • Reserve a hire car
    • Car hire conditions
    • Insurance
    • Collecting your hire car
    • Car trouble with your hire car
    • Returning your hire car
    • Unjustified costs for hire car
  • Driving in Europe
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Hiring a car in Europe

A hire car allows you to go wherever you want to. ECC Belgium can tell you:

  • How to reserve a hire car.
  • What you should check before you reserve a car.
  • The kind of insurances you need.
  • What you should look out for when you collect a hire car. 
  • What you should do in the event of problems on the road.
  • What you should look out for when you return a hire car. 
  • How to challenge the costs charged.
LODGE A COMPLAINT

Do you have a question or complaint?

Find out if ECC Belgium can help.

Do you have a question or complaint about your consumer rights (in particular, about a purchase as a private person with a professional seller or service provider)?

x

Do you have a question as a trader or a question about an administrative problem? Check out your options including the possibility of submitting your question to an independent body for alternative dispute resolution (ADR).

Do you have a question or problem in a cross-border context? Is your question in relation to a trader or service provider based in another European Member State? Or, do you have a question about European legislation ?

x

ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Test-Achats (FR or NL) or a body for alternative dispute resolution.

Do you know your rights? Click ‘no’ if you wish to receive legal advice.

x

I would like to appeal to ECC Belgium for free legal advice.

Click ‘yes’ to submit your complaint to ECC Belgium. Are you rather interested in information about legal proceedings? Or is your opponent involved in bankruptcy proceedings? Click ‘no’.

x

You have exhausted all options to resolve the dispute yourself. Sometimes, an amicable solution through mediation is just not feasible. In that case, you could consider initiating legal proceedings. Did the trader go bankrupt or into liquidation? Click here.

Notify the trader as soon as possible about your problem. Clarify your complaint and expectations. You may find it useful to use our template letters. If the trader does not respond to you or the response is not what you were looking for?

Get help from ECC Belgium


Related information

Brochures
  • On holiday in Europe. Your rights before, during and after your holiday
  • Renting a car in Europe

Travel

  • Well-prepared for the journey
  • Travelling by plane
  • Travelling by train, boat, coach
  • Accommodation and timeshare
  • Package travel

Online purchases

  • Ordering online
  • Problems with delivery
  • Guarantee
  • Cancelling a purchase
  • Buying from an online platform
  • Geo-blocking

Telephone purchases

  • Telephone orders
  • Problems with delivery
  • Guarantee
  • Cancelling a purchase
  • Unsolicited telephone sales

Face to face

  • In-store purchases
  • Off-premises purchases
  • European product safety

Car

  • Buying a car in Europe
  • Hiring a car in Europe
  • Driving in Europe

Guarantee and warranty

  • Legal guarantee
  • Commercial or manufacturer’s warranty
  • Purchased warranty

Unfair practices

  • Scam and deceit
  • Misleading practices
  • Counterfeit and piracy

Services in Europe

  • Easy payments within Europe
  • Insurance
  • Health services
  • Calling and surfing
  • Online music, films, e-books

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