Publications

Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.

Use the search function in publications to find the specific topic you require.

Brochure Buying a car in the European Union
When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. However, it is important to calculate the overall cost before deciding to buy a car abroad. Importing the car involves several administrative and logistic stages. The brochure “Buying a car in the European Union” shows you how to proceed.
 
Brochure 10 ECC-Net tips on how you can avoid buying fake products on the Internet

The ECC-Net wants to show why the purchase of counterfeit goods is a bad idea. These 10 tips at a glance help to identify trustworthy webshops from others.

 
Brochure Calendar 2019

It’s back, the  ECC Belgium calendar. Throughout the year, it proves its usefulness as a reminder for all of your plans.

Fill in the order form and it will be sent free of charge*.

* Offer valid in Belgium only and subject to availability.

  Order
Brochure ECC-Net 10 Years Anniversary Report
This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.
 
Brochure ECC-Net Annual Report 2012
 
Brochure ECC-Net Annual Report 2013
The European Consumer Centres offer advice to an increasing number of consumers. In 2013, 80 000 consumers asked the ECC-Net for advice and assistance, an increase with 11,1% compared to 2012. The transport sector in general was the source of the most complaints (29,5%). Household equipment and maintenance went to number two (11,8%).
 
Brochure ECC-Net Infographic: 10 Years serving Europe's consumers
What do ECCs do? How do they deal with complaints and what are these complaints about? This infographic summarizes what ECC-Net can mean to you.
 
Brochure ECC-Net Report 2019: For a Europe which protects its consumers in their daily lives
The network of European Consumer Centers mediates daily between consumers and traders searching for an amicable solution to their cross-border consumer disputes/or conflicts. Based on its experience, ECC-Net presents a policy paper to the European Commission and the European Parliament with the aim to build together a Europe which protects consumers in their daily lives.
 
Brochure ECC-Net Report: Air Passenger Rights: Consumer Complaints 2006
The ECC-Net received 4901 information requests and complaints from air passengers in 2006. This number almost doubled compared to 2004. ECC-Net analysed these requests and complaints in this study and formulates recommendations based on its conclusions.
 
Brochure ECC-Net report: Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights

This report has been issued by the European Consumer Centres Network (ECC-Net) about a procedure called 'chargeback' in the European Union or European Economic Area (EU/EEA) This procedure is another way to recover funds when a trader does not respect your consumer rights. How does it work?

 
Brochure ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits
This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.
 
Brochure ECC-Net Report: Commercial Warranties-Are they worth the money
As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.
 
Brochure ECC-Net Report: Cross-border car purchases
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.
 
Brochure ECC-Net Report: cross-border car purchases - Recommendations
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. The ECC-Net formulates recommendations.
 
Brochure ECC-Net Report: Cross-border car purchases - Summary
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. ECC-Net summarized its extensive study with practical advice.
 
Brochure ECC-Net Report: ECC-Net Air Passenger Report 2015. Do consumers get the compensation they are entitled to and at what costs?
It is still difficult for travelers to receive compensation in case of delayed and cancelled flights. This report from the ECC-Net examines the main problems currently faced by air travelers and their sources.
 
Brochure ECC-Net Report: ECC-Net Air Passenger Rights Report 2011. In the aftermath of the Volcanic Ash Crisis
The ECC-Net received 59% more complaints relating to European passenger rights in 2010 than in 2009. This report analyses these complaints and shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.
 
Brochure ECC-Net Report: E-commerce 2014: Part 1 - Highlights for traders - Checklist and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations.
 
Brochure ECC-Net Report: E-commerce: Part 2 - Highlights for consumers - Checklists and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 2 is aimed at guiding consumers in relation to consumer rights in cross-border e-commerce and increase consumer confidence in the European Internal Market.