Publications

Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.

Use the search function in publications to find the specific topic you require.

Brochure ECC-Net Report: Commercial Warranties-Are they worth the money
As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.
 
Brochure ECC-Net Report: Cross-border car purchases
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.
 
Brochure ECC-Net Report: cross-border car purchases - Recommendations
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. The ECC-Net formulates recommendations.
 
Brochure ECC-Net Report: Cross-border car purchases - Summary
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. ECC-Net summarized its extensive study with practical advice.
 
Brochure ECC-Net Report: ECC-Net Air Passenger Report 2015. Do consumers get the compensation they are entitled to and at what costs?
It is still difficult for travelers to receive compensation in case of delayed and cancelled flights. This report from the ECC-Net examines the main problems currently faced by air travelers and their sources.
 
Brochure ECC-Net Report: Online cross-border mystery shopping - state of the e-union
Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. The report (State of the e-Union) shows the results of actual purchases in 28 countries.
 
Brochure ECC-Net Report: Online Holiday Booking - Is the initial price the final price?
The ECC-Net researched in 2016 the difference between the initial and final price when booking holidays online. In a majority of such cases price increase is linked to management fees, credit card fees and fees for check-in. Very few consumers complain if the final price not correspond to the indicated price. ECC-Net bundled the results in a report, a summary and a checklist for consumers.
 
Brochure ECC-Net report: The impact of counterfeiting on online consumer rights in Europe
How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.
 
Brochure ECC-Net Report: Timeshare

This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.

 
Brochure ECC-Net Report: Timeshare - 10 tips
ECC-Net regularly hears from unhappy consumers who feel they have been trapped by hard-sell techniques into a long-term contract for holiday accommodations that they do not really need. ECC-Net lists 10 tips to avoid timeshare traps.
 
Brochure 'ECC-Net: Travel' app

This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.

It can be downloaded by clicking on the following links:

 
Brochure European Payments
This brochure provides all the necessary information on how to transfer money securely to another member state. You will also find information on how to pay for purchases from another member state or when making purchases remotely, for example, on the Internet.
 
Brochure Fraud and Deception: Recognising and Reacting Swiftly
How do you recognize and avoid fraud? The best way to avoid being swindled is to learn to recognize and steer clear of deception. Using specific examples the ECC aims to show you how professional swindlers operate and what to do if you became a victim. This brochure offers tips and tricks to avoid pitfalls.
 
Brochure Is it safe to buy counterfeit goods?

This online brochure explains why it is not a good idea to buy counterfeit and how you can avoid buying fake products on the Internet.

 
Brochure Luggage on the Airplane
This ECC leaflet summarizes your rights as an air passenger in case your luggage is delayed, damaged or lost when arriving at your destination.
 
Brochure Paying by Internet

Buying and selling on the internet are increasing rapidly. The payment possibilities are also becoming more and more numerous. Here is an overview of the most commonly used payment methods.

 
Brochure Subscription traps in 6 EU countries 2017 - Summary
In Europe, 3.5 million consumers are estimated to have been affected by subscription traps over the past three years. These slides summarize the results of a study commissioned by ECC Sweden and the Swedish Consumer Agency.
 
Brochure The 5 commandments for safer internet use

Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use.