Complaint form

Tip: A clear and complete file helps us to handle your complaint smoothly. You can also complete the form in Dutch or French if that is your native language.

Your personal information

First Name

Compulsory field

Name

Compulsory field

Male

Female

In which country do you live? (If you do not live in Belgium, please contact the ECC in your country)

Compulsory field

Zip

City

Street + number + box

Phone

E-mail

Compulsory field

Confirm your email address

Email addresses do not match

Against which company do you have a complaint?

Name of trader

Compulsory field

Where is the trader established?

Compulsory field

E-mail of trader

Website trader (including https://) - only if you would have an error on this field while submitting, leave it open and add the website in the description field

This is not a valid url

Address of trader (street, number, zip, city)

Describe your complaint

Subject

0/250

Compulsory field

Please provide us with an accurate but concise chronological summary of the facts, including dates

0/2000

Compulsory field

Date of purchase

Amount paid

Please fill in the amount paid. Numbers only.

Currency

Method of Payment

Selling method

Solution(s) you would like to get

0/200

Compulsory field

Attachments are important to substantiate your complaint. Please upload the documents with a distinct name in legible format. You can upload a maximum of 8 attachments (preferably pdf/doc/docx/jpg/png, no screenshots made with smartphone).

Attachment "Proof of purchase"

Choose file

Attachment "Proof of Payment"

Choose file

Attachment "Communication"

Choose file

Attachment "other"

Choose file

The uploaded files exceed the maximum combined file size of 25 MB.

Something went wrong with your attachment(s): one of the file formats is not supported. If you use a pdf/doc/docx/jpg/png file you will not encounter any difficulties.

I acknowledge that I have read the privacy policy from ECC Belgium and I grant permission for my request to be processed in the ECC-Net IT tool provided by the European Commission. I am aware that my data may be used by the ECC-Net for the exclusive purposes of handling my request and/or to conduct a satisfaction survey, but not for commercial purposes. I am also aware that my personal data will be erased from the tool 3 years after the closure of my request.

Ticking this box is compulsory for handling your request.

I give permission to the ECC to forward my complaint, including my personal data, to enforcement authorities in case the trader in my dispute is suspected of fraudulent practices.

I give permission to the ECC to forward my complaint, including my personal data, to an alternative dispute resolution body if the ECC considers this a necessary or opportune step for the amicable resolution of my dispute.

Not in Belgium? Contact your local ECC.

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Free legal help for consumers made possible thanks to the European Union, the FPS Economy and OIPC asbl. This project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them. This disclaimer is also applicable for the FPS Economy who is also a co-funder of ECC Belgium.

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Complaint form

Your personal information

Against which company do you have a complaint?

Describe your complaint

Attachment "Proof of purchase"

Attachment "Proof of Payment"

Attachment "Communication"

Attachment "other"