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Free legal help for consumers made possible thanks to the European Union, the FPS Economy and OIPC asbl (Testachats). This project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them. This disclaimer is also applicable for the FPS Economy who is also a co-funder of ECC Belgium.