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09/12/2020 ECC-Net Report: Air Passenger Rights: Consumer Complaints 2006
The ECC-Net received 4901 information requests and complaints from air passengers in 2006. This number almost doubled compared to 2004. ECC-Net analysed these requests and complaints in this study and formulates recommendations based on its conclusions.
09/12/2020 ECC-Net 10 Years Anniversary Report
This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.
09/12/2020 ECC-Net Report: Timeshare
This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.
09/12/2020 ECC-Net Report: Timeshare - 10 tips
09/12/2020 ECC-Net Report: ECC-Net Air Passenger Rights Report 2011. In the aftermath of the Volcanic Ash Crisis
The ECC-Net received 59% more complaints relating to European passenger rights in 2010 than in 2009. This report analyses these complaints and shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.
09/12/2020 ECC-Net Annual Report 2013
The European Consumer Centres offer advice to an increasing number of consumers. In 2013, 80 000 consumers asked the ECC-Net for advice and assistance, an increase with 11,1% compared to 2012. The transport sector in general was the source of the most complaints (29,5%). Household equipment and maintenance went to number two (11,8%).
09/12/2020 A consumer problem? What now?
Experienced problems with goods or services purchases (online), problems with your car rental abroad, problems with flights, accommodation or holidays? Let's get it solved!
09/12/2020 Safer streaming
The convenience of viewing your favorite program at your own leisure on any device makes video streaming services the new standard for modern consumers.
09/12/2020 'ECC-Net: Travel' app
This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.
It can be downloaded by clicking on the following links:
- Google Play (Android)
- Apple App Store (iOS)
- Windows Phone Apps & Games Store (Microsoft)
09/12/2020 Subscription traps in 6 EU countries 2017 - Summary
In Europe, 3.5 million consumers are estimated to have been affected by subscription traps over the past three years. These slides summarize the results of a study commissioned by ECC Sweden and the Swedish Consumer Agency.
