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02/12/2015 Timeshare

Are you planning to buy a timeshare? Find out more about this kind of user agreement.

08/07/2021 Cancelling a timeshare

You signed a timeshare or similar agreement? You are entitled to a cooling off period!

08/09/2016 Timeshare scams: examples

Timeshare scams? ECC Belgium shows how to recognize and avoid scams.

10/11/2015 Calling and surfing

Whether you call on a mobile phone in another European country or from your home country to another EU country, the rates are regulated at European level. Find out what that means.

07/09/2016 Cancelling an off-premises purchase

Do you have a right of withdrawal when buying on your doorstep or on the street? Find out.

07/09/2016 Cancelling a subscription

Were you to impulsive contracting a subscription on the street or at your doorstep? You have a right to cancel.

03/11/2015 Luggage problems on the train

Train luggage lost, damaged or too late? Find out in which cases you get compensation.

08/07/2021 Problem with delivery

Do you have a problem with an off-premises purchase? Find out what you can do.

03/11/2015 Guarantee on your off-premises purchase

You are entitled to a two year legal guarantee on your purchases. How can you take advantage of it? And what is a commercial warranty?

02/11/2015 Travelling with a disability

What are the rights for passengers with disabilities and/or reduced mobility when taking the plane.