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29/11/2022 Concert tickets
Your dream event is sold out? You're trying to find tickets online? Beware of the risks associated with secondarily resold tickets!
28/09/2022 Online reviews: can they be trusted?
How can you determine whether a web shop can be trusted? Checking online reviews is an excellent start. Unfortunately reviews can also sometimes be manipulated. Here are the good reflexes to decode them.
01/06/2022 Digital content and services
Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.
22/09/2021 Spare parts and repairs
Expensive household appliances that fail too quickly? If so, you would want to repair them or have them repaired. Right? You are entitled to a repair, up to 7 to 10 years after purchase.
22/09/2021 Online Payments: most important rules
Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?
02/09/2021 Returning a parcel
Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.
07/05/2021 (07/05/2021) Europe Day 2021
ECC-Net has recovered a total of over 4 million euros since the beginning of the pandemic for consumers who suffered travel cancellations or another COVID-19 related breach of their rights.
04/05/2021 Buying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
25/03/2021 Dropshipping
Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.
