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08/12/2022 Economic Inspection & police
Are you dealing with an unreliable party? Unfortunately, the ECC cannot help you if that is the case. You can, however, contact authorities that focus specifically on unfair trading practices: the Economic Inspection and the police.
06/12/2022 New consumer rules in 2022: an overview
New consumer rules concerning the legal warranty, digital content and services, unfair practices and online marketplaces have been in effect since the beginning of this year. Please click for the latest updates.
29/11/2022 Buying from an online platform
Browsing the web to find your dream watch? Or a hotel or flight at the best possible price? In such cases you will frequently be directed to an online platform. However, buying from such a platform is not without risk. Always ask yourself the following questions:What is the role of the platform? Who do I enter into a contract with? How do I prevent fraud?
29/11/2022 Concert tickets
Your dream event is sold out? You're trying to find tickets online? Beware of the risks associated with secondarily resold tickets!
28/09/2022 Online reviews: can they be trusted?
How can you determine whether a web shop can be trusted? Checking online reviews is an excellent start. Unfortunately reviews can also sometimes be manipulated. Here are the good reflexes to decode them.
13/07/2022 Holiday 2022: a summer overshadowed by flight cancellations and delays
Are flight cancellations or delays caused by strikes or shortages of airline staff jeopardising your travel plans? These are your rights!
07/07/2022 ECC-Net Report: Commercial Warranties-Are they worth the money
As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.
Remember: new guarantee rules have been in force in Belgium since 1 June 2022.
30/06/2022 Roaming
Roam Like at Home in Europe. Roaming costs have completely been eliminated until at least 30 June 2032. People pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet.
01/06/2022 Digital content and services
Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.
