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09/12/2020 ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits
This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.
09/12/2020 ECC-Net report: Fraud in cross-border e-commerce
'Fraud in cross-border e-commerce' is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online. The objective of this project is to highlight the problems and risks faced by consumers when shopping online and to provide them with tips and practical advice on how to avoid falling victim to scams.
09/12/2020 ECC-Net Report: E-commerce: Part 2 - Highlights for consumers - Checklists and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 2 is aimed at guiding consumers in relation to consumer rights in cross-border e-commerce and increase consumer confidence in the European Internal Market.
09/12/2020 ECC-Net Report: E-commerce 2014: Part 1 - Highlights for traders - Checklist and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations.
09/12/2020 Enhanced Consumer Protection – the Services Directive 2006/123/EC
European consumers still face discrimination based on nationality or place of residence., reveals this ECC-Net study published in November 2013. These practices constitute a breach of the Service Directive 2006/123/EG.
09/12/2020 ECC-Net: The European Consumer Centres’ Network Fifth Anniversary Report 2005-2009
This 5th anniversary report sheds light on the work accomplished by the European Consumer Centres over the past 5 years and focuses on how they help and advice consumers in Europe.
09/12/2020 The 5 commandments for safer internet use
Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use.
09/12/2020 Safer streaming
The convenience of viewing your favorite program at your own leisure on any device makes video streaming services the new standard for modern consumers.
09/12/2020 ECC-Net report: The impact of counterfeiting on online consumer rights in Europe
How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.
09/12/2020 ECC-Net Report: Air Passenger Rights: Consumer Complaints 2006
The ECC-Net received 4901 information requests and complaints from air passengers in 2006. This number almost doubled compared to 2004. ECC-Net analysed these requests and complaints in this study and formulates recommendations based on its conclusions.
