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09/12/2020 ECC-Net Report: Cross-border car purchases - Summary
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. ECC-Net summarized its extensive study with practical advice.
09/12/2020 10 ECC-Net tips on how you can avoid buying fake products on the Internet
The ECC-Net wants to show why the purchase of counterfeit goods is a bad idea. These 10 tips at a glance help to identify trustworthy webshops from others.
20/11/2020 (20/11/2020) Support to more than 1 million European consumers: ECC-Net celebrates 15 years of cross-border consumer protection
What to do when your flight to Poland is cancelled? When the handbag you bought in Italy is damaged? When you are caught in a subscription trap? Since its creation, the European Consumer Centres Network (ECC-Net) has assisted more than one million consumers with issues like these. In the context of COVID-19 outbreak alone, over 90,0000 consumers turned to ECC-Net for help. Today, the Network celebrates its 15th anniversary.
15/09/2020 ECC empowers consumers
Consumer problems, they really do exist. Unfortunately! But what can you do to resolve your dispute ? And where can you go with your consumer complaint? Find out by playing our game!
12/09/2020 15 years of the ECC-Net, 15 years of consumer protection
Discover everything you need to know about the ECC-Net, our activities and achievements over the last 15 years in this video! Looking for more information about our Network? Check out our anniversary website www.eccnet.eu as well.
17/06/2020 Digital services
Are you planning on acquiring a streaming subscription in the near future? Be aware of what you’re paying for, and what you should pay attention to before setting up your account.
17/06/2020 Online music, films, e-books
Are you planning on acquiring a streaming subscription in the near future? Be aware of what you’re paying for, and what you should pay attention to before setting up your account.
18/05/2020 Travel Cancellations due to COVID-19
The European Commission considers the voluntary travel voucher an attractive alternative to a reimbursement in money.
30/03/2020 Your legal guarantee and your right of withdrawal: do you know the difference?
Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?
26/03/2020 FAQ
These questions from other consumers may help you find an answer to your own questions.
