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22/02/2018 Online sale of e-cigarettes
Online sales of e-cigarettes and consequently imports from webshops abroad are prohibited in Belgium.
24/01/2017 What is an off-premise purchase?
Have you bought something from a doorstep seller, a stall at the weekly market in your holiday resort, a stall in your ski resort or at an exhibition or trade fair? Remember: the concept of an ‘off-premise sale’ does not necessarily apply to all the above situations.
20/01/2017 Unsolicited telephone sales
Following a telephone call, you received an invoice for an unsolicited product. This smells like a telephone sale that is completed under duress. ECC Belgium explains your rights.
27/12/2016 Cooling-off period of 14 days
You can withdraw from your purchase by phone in many cases. Find out when and when not.
08/07/2021 Cancelling a subscription
Do you want to cancel an subscription concluded on the Internet? Find out your options!
08/07/2021 Cancelling a subscription
Do you want to cancel a subscription concluded by phone? Find out your options!
27/12/2016 Cooling-off period of 14 days
You can withdraw from your online purchase in many cases. Find out when and when not.
08/07/2021 Reselling a timeshare
You want to get rid of your timeshare? And a resale company offers its services? Caution. ECC Belgium explains it for you.
08/07/2021 ODR platform: designed for all your online consumer disputes
If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.
