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22/06/2023 One through-ticket or multiple tickets
Your journey consists of several legs, and one of the train services has been cancelled or delayed, causing you to miss your connection. What are your rights? That depends on the type of ticket(s) you bought.
22/06/2023 Booking a train journey
Booking your long-distance rail journeys well in advance has its advantages, such as cheaper fares, but also holds certain risks. ECC Belgium helps you avoid unpleasant surprises.
22/06/2023 Cancelling a train journey
You have booked a train journey but you are unwilling or unable to travel? The law does not provide for a right of withdrawal. Your options depend on certain factors. ECC Belgium explains.
13/04/2023 Ordering outside the EU
Have you found a bargain at a British, American, Chinese or other web shop outside the EU? Be careful. The final price may be higher than the displayed price.
15/03/2023 Easy payments within Europe
Thanks to SEPA it is easy and safe to pay in Europe. Check out our tips.
14/03/2023 Paying for internet purchases
Just a few clicks and it is all done and dusted? Indeed, buying something online and paying for it via the internet is easy and super fast.
14/03/2023 Ordering online
Buying online with confidence? Follow these advices from ECC Belgium.
08/12/2022 Economic Inspection & police
Are you dealing with an unreliable party? Unfortunately, the ECC cannot help you if that is the case. You can, however, contact authorities that focus specifically on unfair trading practices: the Economic Inspection and the police.
06/12/2022 New consumer rules in 2022: an overview
New consumer rules concerning the legal warranty, digital content and services, unfair practices and online marketplaces have been in effect since the beginning of this year. Please click for the latest updates.
29/11/2022 Buying from an online platform
Browsing the web to find your dream watch? Or a hotel or flight at the best possible price? In such cases you will frequently be directed to an online platform. However, buying from such a platform is not without risk. Always ask yourself the following questions:What is the role of the platform? Who do I enter into a contract with? How do I prevent fraud?
