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05/08/2016 Flight cancelled, what to do now?

Is your flight cancelled? Check out what your rights as a passenger are.

08/07/2021 Telephone orders

Buying by phone with confidence? Follow these advices from ECC Belgium.

28/07/2016 Telephone purchases

Sales reps tempt you to buy something by phone you might later regret. So make sure you know your rights.

28/07/2016 Cancelling a telephone purchase

You can withdraw from your purchase by phone in many cases. Find out when and when not.

08/07/2021 Problems with delivery

Are you waiting for delivery but your phone purchase does not arrive? Find out what you should do.

28/07/2016 Guarantees on telephone purchases

You have a two-year legal guarantee on your telephone purchases. How to take advantage of it and what is a commercial guarantee?

04/09/2025 Cancelling your trip

Cancelling a trip is not always free-of-charge. Check the terms and conditions of your agreement, or of your insurance - if you are insured.

27/07/2016 Online purchases

Placing an order online? Handy, no? But beware. This can be risky. ECC Belgium explains.

27/07/2016 Cancelling an online purchase

You can withdraw from your online purchase in many cases. Find out when and when not.

27/07/2016 Guarantees on online purchases

You have a two-year legal guarantee on your online orders. How to take advantage of it and what is a commercial warranty?