Cancelling your trip

Cancelling a trip is not always free-of-charge. You may not book a trip, a hotel, a rental car, an air ticket, etc., and then invoke the right of withdrawal. The law does not provide for the right of withdrawal, neither online, nor at a travel agency. Once your trip (transport and/or stay) has been confirmed, you are committed.

Do you want to cancel or change your trip after you’ve booked it?

Please note: Is your holiday destination in a risk zone? Has the Federal Office for Foreign Affairs issued negative travel advice? Even then, you are not entitled to simply cancel your contract! You can only cancel your trip without additional costs with the agreement of your airline, hotel or tour operator.

What do the general terms and conditions provide?

It is not mandatory to provide a cancellation clause in the general terms and conditions. If there is such a clause, check under what conditions and at what cost you can cancel. You will often be required to pay a percentage of the total amount, or a predefined fixed amount, depending upon when you cancel.

Did you take out a travel insurance?

Many people who book a trip are also offered the opportunity to take out extra insurance cover. For example, a general travel insurance, a cancellation or a luggage insurance.

Cover and rates vary from insurance to insurance. You should therefore check:

  • whether your situation is covered
  • how much the insurer will reimburse you
  • which costs are excluded
  • whether there is a franchise (i.e. minimum claim)
  • which documents you should submit
  • what procedure you should follow to obtain a reimbursement

Good to know: Travel insurance exists in a variety of forms, both on a one-off basis (for one trip), and on an annual basis. A useful consideration when you plan to book a trip: travel insurance for a full year is often only fractionally more expensive than short-term insurance. Are you travelling abroad more than once? Then it can be more economical.