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25/03/2021 European energy labels

The energy label that categorizes the energy efficiency of household appliances received an update. Did you know that all sellers, including web shops, must apply an energy label to all electric appliances?

09/12/2020 ECC-Net Report: Cross-border car purchases

Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.

09/12/2020 ECC-Net Report: cross-border car purchases - Recommendations

Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. The ECC-Net formulates recommendations.

09/12/2020 ECC-Net Report: Online cross-border mystery shopping - state of the e-union

Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. The report (State of the e-Union) shows the results of actual purchases in 28 countries.

09/12/2020 A consumer problem? What now?

Experienced problems with goods or services purchases (online), problems with your car rental abroad, problems with flights, accommodation or holidays? Let's get it solved!

09/12/2020 ECC-Net Report: Cross-border car purchases - Summary

Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. ECC-Net summarized its extensive study with practical advice.

09/12/2020 10 ECC-Net tips on how you can avoid buying fake products on the Internet

The ECC-Net wants to show why the purchase of counterfeit goods is a bad idea. These 10 tips at a glance help to identify trustworthy webshops from others.

20/11/2020 (20/11/2020) Support to more than 1 million European consumers: ECC-Net celebrates 15 years of cross-border consumer protection

What to do when your flight to Poland is cancelled? When the handbag you bought in Italy is damaged? When you are caught in a subscription trap? Since its creation, the European Consumer Centres Network (ECC-Net) has assisted more than one million consumers with issues like these. In the context of COVID-19 outbreak alone, over 90,0000 consumers turned to ECC-Net for help. Today, the Network celebrates its 15th anniversary.

30/03/2020 Your legal guarantee and your right of withdrawal: do you know the difference?

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?

20/03/2020 Guarantee versus right of withdrawal

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?