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25/03/2021 Do you have a question or a complaint? Find out if ECC Belgium can help.
Find out if ECC Belgium can help.
25/03/2021 Dropshipping
Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.
25/03/2021 European energy labels
The energy label that categorizes the energy efficiency of household appliances received an update. Did you know that all sellers, including web shops, must apply an energy label to all electric appliances?
07/01/2021 FAQ Brexit
Brexit concretely came into effect on 1 January 2021. The rights of consumers who travel, reside, buy and live in the UK are changing. In this article, we answer the most frequently asked questions.
10/12/2020 ECC-Net 15 years Anniversary Report
Everything you need to know about our pan-European network, activities and achievements over the last 15 years.
10/12/2020 Have your consumer rights have been breached? Let's get it solved!
What to do if you buy a product or service from another EU country but have a problem with the company? The network of European Consumer Centres is here to help. Find out how in this video.
Do you have a question or want to submit a complaint to us? Please use our contact form.
09/12/2020 ECC-Net Report: Online Holiday Booking - Is the initial price the final price?
The ECC-Net researched in 2016 the difference between the initial and final price when booking holidays online. In a majority of such cases price increase is linked to management fees, credit card fees and fees for check-in. Very few consumers complain if the final price not correspond to the indicated price. ECC-Net bundled the results in a report, a summary and a checklist for consumers.
09/12/2020 ECC-Net Report: Online cross-border mystery shopping - state of the e-union
Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. The report (State of the e-Union) shows the results of actual purchases in 28 countries.
09/12/2020 ECC-Net Report: Cross-border car purchases
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.
