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25/05/2021 Question of the month
My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?
07/05/2021 (07/05/2021) Europe Day 2021
ECC-Net has recovered a total of over 4 million euros since the beginning of the pandemic for consumers who suffered travel cancellations or another COVID-19 related breach of their rights.
04/05/2021 Buying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
25/03/2021 Dropshipping
Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.
25/03/2021 European energy labels
The energy label that categorizes the energy efficiency of household appliances received an update. Did you know that all sellers, including web shops, must apply an energy label to all electric appliances?
07/01/2021 FAQ Brexit
Brexit concretely came into effect on 1 January 2021. The rights of consumers who travel, reside, buy and live in the UK are changing. In this article, we answer the most frequently asked questions.
10/12/2020 ECC-Net 15 years Anniversary Report
Everything you need to know about our pan-European network, activities and achievements over the last 15 years.
10/12/2020 Have your consumer rights have been breached? Let's get it solved!
What to do if you buy a product or service from another EU country but have a problem with the company? The network of European Consumer Centres is here to help. Find out how in this video.
Do you have a question or want to submit a complaint to us? Please use our contact form.
09/12/2020 ECC-Net Report: Online Holiday Booking - Is the initial price the final price?
The ECC-Net researched in 2016 the difference between the initial and final price when booking holidays online. In a majority of such cases price increase is linked to management fees, credit card fees and fees for check-in. Very few consumers complain if the final price not correspond to the indicated price. ECC-Net bundled the results in a report, a summary and a checklist for consumers.
