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09/12/2020 ECC-Net Report: ECC-Net Air Passenger Report 2015. Do consumers get the compensation they are entitled to and at what costs?
It is still difficult for travelers to receive compensation in case of delayed and cancelled flights. This report from the ECC-Net examines the main problems currently faced by air travelers and their sources.
09/12/2020 ECC-Net Report 2019: For a Europe which protects its consumers in their daily lives
The network of European Consumer Centers mediates daily between consumers and traders searching for an amicable solution to their cross-border consumer disputes/or conflicts. Based on its experience, ECC-Net presents a policy paper to the European Commission and the European Parliament with the aim to build together a Europe which protects consumers in their daily lives.
09/12/2020 Buying a car in the European Union
When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. However, it is important to calculate the overall cost before deciding to buy a car abroad. Importing the car involves several administrative and logistic stages. The brochure “Buying a car in the European Union” shows you how to proceed.
09/12/2020 ECC-Net Report: Ski resorts in Europe 2012/2013
In this report “Ski resorts in Europe 2012/2013” ECC-Net compares alpine, cross-country and indoor ski resorts. Almost 400 European ski resorts participated in the survey, among which 16 Belgian.
09/12/2020 Transit plates in the European Union
Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.
09/12/2020 On holiday in Europe. Your rights before, during and after your holiday
This brochure aims to inform travelers about their rights. It consists of 4 main chapters: 1. Booking the holiday, 2. Transport, 3. At the holiday destination and 4. Complaints.
09/12/2020 ECC-Net Infographic: 10 Years serving Europe's consumers
What do ECCs do? How do they deal with complaints and what are these complaints about? This infographic summarizes what ECC-Net can mean to you.
09/12/2020 ECC-Net report: Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights
This report has been issued by the European Consumer Centres Network (ECC-Net) about a procedure called 'chargeback' in the European Union or European Economic Area (EU/EEA) This procedure is another way to recover funds when a trader does not respect your consumer rights. How does it work?
09/12/2020 ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits
This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.
09/12/2020 ECC-Net report: Fraud in cross-border e-commerce
'Fraud in cross-border e-commerce' is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online. The objective of this project is to highlight the problems and risks faced by consumers when shopping online and to provide them with tips and practical advice on how to avoid falling victim to scams.
