Publications

Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.

Use the search function in publications to find the specific topic you require.

09-12-20 ECC-Net Report: Timeshare

This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.


09-12-20 ECC-Net Report: Timeshare - 10 tips

ECC-Net regularly hears from unhappy consumers who feel they have been trapped by hard-sell techniques into a long-term contract for holiday accommodations that they do not really need. ECC-Net lists 10 tips to avoid timeshare traps.


09-12-20 'ECC-Net: Travel' app

This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.

It can be downloaded by clicking on the following links:


09-12-20 ECC-Net Report: ECC-Net Air Passenger Rights Report 2011. In the aftermath of the Volcanic Ash Crisis

The ECC-Net received 59% more complaints relating to European passenger rights in 2010 than in 2009. This report analyses these complaints and shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.


09-12-20 ECC-Net Report: Trust marks report 2013 - Can I trust a trust mark?

Trust marks on website increases consumer confidence when shopping online. To date, a wide variety of online trust marks related to ecommerce exist but are unknown by consumers. The ECC-Net collected all 54 European trust marks and lists useful tips for online consumers.


09-12-20 The 5 commandments for safer internet use

Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use.


09-12-20 Safer streaming

The convenience of viewing your favorite program at your own leisure on any device makes video streaming services the new standard for modern consumers.


09-12-20 Is it safe to buy counterfeit goods?

This online brochure explains why it is not a good idea to buy counterfeit and how you can avoid buying fake products on the Internet.


09-12-20 Subscription traps in 6 EU countries 2017 - Summary

In Europe, 3.5 million consumers are estimated to have been affected by subscription traps over the past three years. These slides summarize the results of a study commissioned by ECC Sweden and the Swedish Consumer Agency.


09-12-20 A consumer problem? What now?

Experienced problems with goods or services purchases (online), problems with your car rental abroad, problems with flights, accommodation or holidays? Let's get it solved!