About the ECC network

Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland or Norway

The European Consumer Centres Network (ECC-Net) comprises 30 centres in all 28 EU Member States, Iceland and Norway. The centres offer free and personalised information, advice and assistance to consumers having problems with cross-border transactions in another country within the network.

The network helps citizens to ensure that their consumer rights are respected and to reap the benefits of the Internal Market.