About the ECC network

Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland, Norway or the United Kingdom.

The European Consumer Centres Network (ECC-Net) comprises 30 centres in all 27 EU Member States, Iceland, Norway and the United Kingdom. The centres offer free and personalised information, advice and assistance to consumers having problems with cross-border transactions in another country within the network.

The network helps citizens to ensure that their consumer rights are respected and to reap the benefits of the Internal Market.