About the ECC network
Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland or Norway.
The European Consumer Centres Network (ECC-Net) comprises 29 centres in all 27 EU Member States, Iceland, and Norway. The centres offer free and personalised information, advice and assistance to consumers having problems with cross-border transactions in another country within the network.
The network helps citizens to ensure that their consumer rights are respected and to reap the benefits of the Internal Market.