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- Do you have a question or a complaint? Find out if ECC Belgium can help.
Do you have a question or a complaint? Find out if ECC Belgium can help.
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You consider making or made a purchase from a professional trader as a private person?
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Do you have a question or complaint in relation to a trader based in another European Member State?
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Do you think mediation with the seller has a chance? Click 'no' if you want to take your case to court or if the seller went bankrupt or into liquidation.
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Have you already written to the trader?
Do you have an administrative problem, or do you represent a non-profit organisation or company? Check out your options here.
ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Test-Achats (FR or NL) or a body for alternative dispute resolution.
In some cases, mediation is not possible and you only have the option to go to court. If your seller went bankrupt or into liquidation, click here.
Write to the trader as soon as possible invoking arguments that you will find on our website. Explain your complaint and your expectations. Does the trader fail to react, or do you face a refusal? Contact ECC Belgium for free legal assistance.
