Close
What do you think about our website?
Is the information on our website clear? Useful? It meets your expectations? We welcome your feedback through our short survey! Thanks in advance.
- Home
- Do you have a question or a complaint? Find out if ECC Belgium can help.
Do you have a question or a complaint? Find out if ECC Belgium can help.
-
You consider making or made a purchase from a professional trader as a private person?
-
Do you have a question or complaint in relation to a trader based in another European Member State?
-
Do you think mediation with the seller has a chance? Click 'no' if you want to take your case to court or if the seller went bankrupt or into liquidation.
-
Have you already written to the trader?
Do you have an administrative problem, or do you represent a non-profit organisation or company? Check out your options here.
ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Testachats (FR or NL) or a body for alternative dispute resolution.
In some cases, mediation is not possible and you only have the option to go to court. If your seller went bankrupt or into liquidation, click here.
Write to the trader as soon as possible invoking arguments that you will find on our website. Explain your complaint and your expectations. Does the trader fail to react, or do you face a refusal? Contact ECC Belgium for free legal assistance.
All rights reserved © 2023 European Consumer Centre Belgium
Free legal help for consumers made possible thanks to the European Union, the FPS Economy and OIPC asbl (Testachats). This project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them. This disclaimer is also applicable for the FPS Economy who is also a co-funder of ECC Belgium.