In the spotlight

Thomas Cook and Neckermann Belgium collapse
24/09/2019 - The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.
Belgian LEZ: offenders are subject to severe fines
25/04/2019 - Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!
Flybmi is insolvent
21/02/2019 - The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.
Bankruptcy Athleteshop
4/07/2018 - On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.
Calendar 2018
8/11/2017 - Bye bye our famous cube. Our calendar got a new look and format: you hang it on the wall or keep it at hand? In any case, it offers a clear overview of your appointments in 2018. Order it for free.
Brochure: Renting a car in Europe
31/08/2016 - Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.
ODR platform: designed for all your online consumer disputes
31/08/2016 - If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.
Free download: 'ECC-Net: Travel' App
19/01/2016 - This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.
Calendar 2020
1/01/0001 - 2020 will be a special year for the network of ECC’s. We celebrate 15 years of existance! The special edition of this calendar is made in collaboration with our smallest ECC fans. Fill in the order form and it will be sent free of charge.
Low emission zones in France
1/01/0001 - Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.