In the spotlight

Thomas Cook and Neckermann Belgium collapse
24/09/2019 - The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.
Belgian LEZ: offenders are subject to severe fines
25/04/2019 - Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!
Flybmi is insolvent
21/02/2019 - The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.
Bankruptcy Athleteshop
4/07/2018 - On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.
Calendar 2018
8/11/2017 - Bye bye our famous cube. Our calendar got a new look and format: you hang it on the wall or keep it at hand? In any case, it offers a clear overview of your appointments in 2018. Order it for free.
Safer Internet Day
7/02/2017 - Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use on this Safer Internet Day.
Brochure: Renting a car in Europe
31/08/2016 - Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.
ODR platform: designed for all your online consumer disputes
31/08/2016 - If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.
Free download: 'ECC-Net: Travel' App
19/01/2016 - This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.
Low emission zones in France
1/01/0001 - Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.