Thomas Cook and Neckermann Belgium collapse

The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann.

  • Have you made a reservation through a Belgian agency of Thomas Cook / Neckermann or via one of the following websites: or

    • You are supposed to leave in the (near) future

      Follow the instructions on the GFG website (FR or NL).

    • You are currently staying abroad

      Information about return flights can be found on the GFG website (FR or NL).

      Are you experiencing problems due to the situation of Thomas Cook and did you take out travel insurance? Contact the insurance broker to discuss your options.

      You can also call the emergency number opened by the Belgian FPS Foreign Affairs: + 32 2 501 40 00. The permanence team will assist you in finding a solution.

  • Have you booked your trip through a Thomas Cook or Neckermann agency from another country (via a website ending in .com,, .de, .nl, .fr ...)? Keep an eye on the website where you made the reservation and follow the instructions given there.