Calculate your compensation

Has your flight been delayed, overbooked or even cancelled? Or have you experienced problems with your luggage? In that case you will obviously want to know what you are entitled to.

Is your flight departing from, or is your destination in, an EU country and is your flight provided by a European airline? In such cases the European rules for air passenger rights apply.

Complete the required information below and find out in a few simple steps whether you are entitled to compensation and what form this would take. Note: airlines are not obliged to pay financial compensation if your problems are the result of force majeure.

Are you entitled to compensation? Proceed as follows

  1. Always notify the airline of your complaint first if you think you are entitled to compensation. The best way to do this is via the airline’s website or by e-mail. If necessary by post.
  2. Do you disagree with the airline’s reply and does your complaint relate to a European airline based in a country other than your country of residence? In that case you should contact our legal team. We will help you find an amicable solution to your problem. Our services are provided free of charge.

  3. Does your complaint relate to a non European or Belgian airline? Unfortunately we would not be able to mediate on your behalf in that case. But our website clearly explains your passenger rights.