Publications

Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.

Use the search function in publications to find the specific topic you require.

09-12-20 Reselling timeshare

Many timeshare owners who wanted to sell their timeshare became victim of deceit. This flyer tells you how to avoid traps and advises you to watch out for swindlers.


09-12-20 On holiday in Europe. Your rights before, during and after your holiday

This brochure aims to inform travelers about their rights. It consists of 4 main chapters: 1. Booking the holiday, 2. Transport, 3. At the holiday destination and 4. Complaints.

Unfortunately, this brochure is not up to date in terms of roaming, complaints and some other details. You will find the most up-to-date information on our website at the 'Travel' section.


09-12-20 Timeshare in Europe

Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Timeshares are often sold using aggressive techniques. Directive 2008/122/EG has increased the protection of current and future timeshare owners. Read our brochure to get yourself up to speed on your rights.


09-12-20 Your rights as a train Passenger in Europe

What kind of information should railway companies provide prior to departure and during the trip? What are your rights in the event of a delay or a cancellation of your trip? What kind of assistance people with a disability and reduced mobility may expect from the railway companies? What is the liability of these companies in the event of a serious accident? And where can you find information or file a complaint?


09-12-20 ECC-Net 10 Years Anniversary Report

This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.


09-12-20 ECC-Net Report: Air Passenger Rights: Consumer Complaints 2006

The ECC-Net received 4901 information requests and complaints from air passengers in 2006. This number almost doubled compared to 2004. ECC-Net analysed these requests and complaints in this study and formulates recommendations based on its conclusions.


09-12-20 ECC-Net Annual Report 2013

The European Consumer Centres offer advice to an increasing number of consumers. In 2013, 80 000 consumers asked the ECC-Net for advice and assistance, an increase with 11,1% compared to 2012. The transport sector in general was the source of the most complaints (29,5%). Household equipment and maintenance went to number two (11,8%).


09-12-20 ECC-Net Report: Commercial Warranties-Are they worth the money

As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.


09-12-20 ECC-Net report: The impact of counterfeiting on online consumer rights in Europe

How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.


09-12-20 ECC-Net Report: Timeshare

This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.