Publications

Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.

Use the search function in publications to find the specific topic you require.

09-12-20 Buying a car in the European Union

When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. However, it is important to calculate the overall cost before deciding to buy a car abroad. Importing the car involves several administrative and logistic stages. The brochure “Buying a car in the European Union” shows you how to proceed.


09-12-20 Transit plates in the European Union

Where can you obtain transit plates and how much do they cost? The ECC-Net has gathered this information in an overview.


09-12-20 ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits

This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.


09-12-20 ECC-Net report: Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights

This report has been issued by the European Consumer Centres Network (ECC-Net) about a procedure called 'chargeback' in the European Union or European Economic Area (EU/EEA) This procedure is another way to recover funds when a trader does not respect your consumer rights. How does it work?


09-12-20 ECC-Net Report: E-commerce 2014: Part 1 - Highlights for traders - Checklist and test yourself tool

This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations.


09-12-20 ECC-Net Report: E-commerce: Part 2 - Highlights for consumers - Checklists and test yourself tool

This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 2 is aimed at guiding consumers in relation to consumer rights in cross-border e-commerce and increase consumer confidence in the European Internal Market.


09-12-20 ECC-Net report: Fraud in cross-border e-commerce

'Fraud in cross-border e-commerce' is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online. The objective of this project is to highlight the problems and risks faced by consumers when shopping online and to provide them with tips and practical advice on how to avoid falling victim to scams.


09-12-20 ECC-Net Report: Ski resorts in Europe 2012/2013

In this report “Ski resorts in Europe 2012/2013” ECC-Net compares alpine, cross-country and indoor ski resorts. Almost 400 European ski resorts participated in the survey, among which 16 Belgian.


09-12-20 ECC-Net: The European Consumer Centres’ Network Fifth Anniversary Report 2005-2009

This 5th anniversary report sheds light on the work accomplished by the European Consumer Centres over the past 5 years and focuses on how they help and advice consumers in Europe.


09-12-20 Enhanced Consumer Protection – the Services Directive 2006/123/EC

European consumers still face discrimination based on nationality or place of residence., reveals this ECC-Net study published in November 2013. These practices constitute a breach of the Service Directive 2006/123/EG.