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20/02/2018 Disabled coach traveller
The transport company must not prevent you from entering the bus/coach, except in the following two exceptional circumstances. Which? Keep on reading.
20/02/2018 Coach travel
Do you sometimes travel by bus or coach? Ensure that you know your rights before you travel, anywhere in Europe.
20/02/2018 Inspection body
Have you submitted a complaint to the transport company but are not happy with the way it has been dealt with? In that case you can contact the inspection body.
08/02/2018 Quality Charter
The quality charter explains what you can expect from ECC Belgium and the ECC-Net.
03/08/2017 Travelling by train, boat, coach
Know your rights when travelling by train, boat and bus.
13/07/2017 Our annual reports
What did the European Consumer Centre Belgium accomplish in recent years? Curious? Discover it in the annual reports!
08/07/2021 Problems, what now?
Hotel an holiday accommodation bookings are not subject to any specific legislation. Do yo encounter a problem? You'll have to look for the answers to your questions in the terms and conditions of your travel contract. The ECC explains.
06/07/2017 Cancelling your accommodation
There is no provision for a legal cooling-off period for holiday and accommodation bookings. You are bound as soon as you have confirmed the booking. Unless the accommodations terms and conditions state differently.
08/07/2021 Tips
Looking for somewhere nice to stay the night? A few tips to avoid unpleasant surprises
20/06/2017 Low emission zones in France
Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.
